We ship Monday, Tuesday, and Wednesday of each week. If you require a different shipping schedule please contact us.
30 day Guarantee
We offer a full 30 day guarantee. Thirty days from the moment your fish arrives, it is covered.
If your fish dies within this time period we will replace it with a similar specimen one time only. If we do not have similar fish available you will be given your choice of store credit of equal value or placed on a waiting list for the original species. Customer pays replacement shipping expense.
In the rare case your fish dies, you must contact us as soon as possible and do not discard the dead specimen. You may be required to send the specimen back to us for validation. All fish leaving Poma Labs Inc. are tagged with a unique combination of invisible and harmless bio-markers that identify our hatchery raised fish.
If you refuse delivery of the package for any reason or are not present to sign for the package, the guarantee is void.
We are more than happy to help solve any issues you are experiencing. Please contact us with potential problems before they result in a claim.